Faulty Goods:

Goods faulty on arrival must be reported to URCM-Online within 28 days. When the product is received back by URCM-Online the fault will be verified and the product will be replaced or refunded. All faulty electrical items will be sent back to the distributor or manufacturer for testing. This is for the manufacturer to determine whether the fault is through manufacturing defect or failure rather than abuse or misuse.

Goods damaged in transit should be reported to URCM-Online within 48 hours. If the goods are visibly damaged on receipt, a note should be made on any relevant delivery paperwork accordingly. Once the damaged goods are received back to URCM-Online a full refund by the original payment method, or replacement will be issued.

Any items received back by URCM-Online that are tested and found to have no fault may incur a handling charge. Any handling charge will be based on individual case circumstances and is not a flat rate charge.

Refunds:

If you have changed your mind following purchasing goods from URCM-Online, it is possible to return goods for refund or exchange. URCM-Online must be informed of the decision to return goods within 7 days of receipt by you. The goods to be returned must not be opened or used and must be in "as new" condition when returned to us.
Once URCM-Online has been informed, you must return the goods within 28 days in order to receive a refund via the original payment method or an exchange for other goods. The refund will be less any postage charges incurred by URCM-Online. Some goods are excluded from the returns option such as special order goods.
If a seal on the goods packaging has been broken, 20% of the retail amount for the goods will automatically be deducted from the refund.

Before any items are returned to URCM-Online please ensure you have done the following

1) Have a valid returns number issued by an URCM-Online member of staff.
2) Enclose all accessories originally included with the goods unless otherwise informed. 3) Return in the original external packaging as received by you.
4) Ensures that the full address listed below is clearly visible on the outside of the packaging.
5) Use a label to clearly display the returns number.
6) Do not under any circumstances write on the original goods box or packaging.
7) Securely seal the packaging using a similar method as per the original delivery.
8) Ensure all returns are sent via recorded delivery with a form of insurance. URCM-Online will not be held liable for any packages lost or damaged in transit. All returns are done at the purchaser's risk.

Please send all returns to:

Returns Department
URCM-Online
10 Midsummer Place
Buckingham Road
Bicester
Oxon
OX263EX

Please note that it is not possible to return or cancel goods specially ordered for you, unless they are faulty. In these cases the above faulty goods procedure must be adhered to.